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Duration: 3 Days

Price: 4,725.00 AED
+ 5% VAT

Duration: 3 Days

Price: 4,725.00 AED

The learning outcome of this course is to provide participants with knowledge of Ground Operations Management in airport environment from both, aircraft operator and airport operator perspective. This is achieved through series of discussions and group studies to highlight current challenges in the aviation industry. Furthermore, the course will showcase best practices in people’s management which is the most valuable asset for any organization

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Date and Time
7/19/2022 - 7/21/2022
8:00 AM - 2:00 PM


Ground operations

·What is a station?

·Role and responsibilities of a station manager

·Emergency Planning

·Occupational health and safety

·The basics of budgets and cost control for station

·Fraud prevention

·Baggage Handling System (BHS) Management

·Passenger Handling Management

·Service level agreements (how to develop SGHA?)

·Cargo Operation and Customs

·Airport Facilitation (ICAO Annex 9)

·Corporate and station quality control program


•Airport Operation managers and supervisors

•Duty Manager and operation supervisors of ground handling agents

•Station Managers of aircraft operators

•Any aviation professional involved in technical operations who is seeking career in Ground operations particularly Airport Operation and Airline Operation

Certificate of attendance

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IACT is the commercial services arm of the UAE GCAA providing consultation in aviation, Training and aviation systems services in collaboration with GCAA.